The first part of this article explains how to reply to client reviews, and the second part shows you how to highlight your favourite reviews.
How to reply to client reviews
To reply to client reviews, follow these steps:
Go to "My Salon"
Then click "Client reviews" on the left
On this page you will find all the client reviews left on your Salonkee page.
To reply to a review, simply click the "Reply" button to the left of the review, write your reply and click "Confirm".
Your reply is now visible on your Salonkee page, directly below the review in question.
Please note:
You can only reply once to each review;
The client cannot reply to your reply;
It is not possible to delete a review from your page, and this will not change.
How to highlight your favourite reviews
Is there a review that reflects your values perfectly and shows off your business just the way you want? Move it to the top of the list!
It couldn't be easier: in "My Salon" > "Client reviews", you will find a small flag next to each review left by your clients.
To highlight a review, simply click the flag and then "Confirm".
This review will now appear at the very top of the list of reviews on your Salonkee page!
Please note: You can highlight a maximum of 3 reviews. If you try to select a 4th, the system will ask you to remove one from the list first. So choose carefully.
To remove a review from this list, simply click the flag again.
Any questions? Contact our support team via the chat in Salonkee Pro, or email us at support@salonkee.lu (Luxembourg), support@salonkee.ch (Switzerland), support@salonkee.de (Germany), support@salonkee.be (Belgium) or support@salonkee.nl (Netherlands).
Your Salonkee Team