The first part of this article explains how to activate and use the feature for you and your team. The second part shows how your clients can join your waiting list.
The waiting list for your salon
This feature lets clients who can't find an available time slot on a given day join a waiting list, so they can still get an appointment if another client cancels.
To activate the feature:
Click "My salon", then "General" in the "Settings" section on the left.
Click the icon at the top right to edit the settings.
Activate the waiting list. You can also choose whether or not your clients can access the waiting list on your online booking page.
Finally, click "Confirm changes" to save.
Once the feature is activated, an icon appears at the top right of your calendar, next to today's date.
If clients have joined your waiting list for a given day, you will see the number of requested appointments right next to the icon.
Click the icon to see the details of each request:
First and last name
List of services
Duration of the appointment
Whether the client joined the waiting list themselves or was added by the salon
You can drag each request onto the calendar to give the client on the waiting list an appointment. You can also edit or delete each request.
If a client books by phone, you can add them to the waiting list yourself: go to the day in question in the calendar and click the "+" icon.
Please note that requests are listed in chronological order: the person who requested an appointment first is at the top of the list.
When you have availability for a client, you can then contact them to confirm the appointment.
The waiting list for your clients
When a client books online and reaches the date selection step, a new option appears below the time slots: "Can't find an available time slot?"
Clicking it opens a pop-up that explains to the client how the waiting list works.
To join the waiting list, the client clicks "Sign up". A message confirms their registration, and an icon appears in the calendar on the days they are on the waiting list. If they made a mistake, they can also remove themselves from the waiting list.
This means your clients can join the waiting list for several different days depending on their availability, and you can delete any unnecessary requests when you confirm the appointment.
When a slot becomes available, the client automatically receives an email inviting them to book. However, if the client was added to the waiting list by the salon, they will not receive an email and you will need to call them to let them know about the availability.
Any questions? Contact our support team via the chat in Salonkee Pro, or email us at support@salonkee.lu (Luxembourg), support@salonkee.ch (Switzerland), support@salonkee.de (Germany), support@salonkee.be (Belgium) or support@salonkee.nl (Netherlands).
Your Salonkee Team