How to Resend or Troubleshoot the Delivery of a Purchased Gift Voucher in Salonkee
If a purchased gift voucher was not received by the recipient, Salonkee provides several methods to resend or troubleshoot its delivery. This guide outlines the steps to ensure the voucher reaches the intended recipient.
Common Issues with Gift Voucher Delivery
The recipient did not receive the email.
The email was sent to the wrong address.
The email landed in the spam/junk folder.
The recipient’s mailbox is full or unable to receive external emails.
Troubleshooting Steps
Verify the Email Address: - Confirm the email address used during the purchase is correct. - If the email address is incorrect, update it in the voucher details before resending.
Check the Recipient’s Mailbox: - Ask the recipient to check their spam/junk folder and any filtered folders. - Ensure the recipient’s mailbox is not full and can receive new emails.
Search for the Email: - Search the mailbox using keywords like “Salonkee” or “gift voucher.”
Resending a Gift Voucher
Salonkee offers multiple methods to resend a gift voucher:
Method 1: From the Client Profile
Open the Clients section in your Salonkee dashboard.
Search for the client’s name and open their profile.
Go to the History tab.
Locate the gift voucher transaction and click Send to resend the email.
Method 2: From the Transaction History
Open the POS (Point of Sale) or Transaction History in your Salonkee dashboard.
Locate the gift voucher sale by searching for the date or amount.
Open the transaction and click the option to resend the voucher email.
Method 3: Manual Resending
Locate the voucher code in the client’s profile or transaction history.
Copy the code and manually email it to the recipient.
Method 4: Correcting the Email Address
Open the voucher details in your Salonkee dashboard.
Update the recipient’s email address to the correct one.
Use the resend option to send the voucher to the updated email.
Additional Tips
Ensure the recipient’s email address is spelled correctly before resending.
If the voucher email still doesn’t arrive, download the voucher PDF and send it manually.
By following these steps, you can ensure that the purchased gift voucher is successfully delivered to the intended recipient.